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SaaS eDiscovery Help Desk
24/7 .
GeorgeJon, the eDiscovery data experts, now offers 24/7 professional support for mission-critical RelativityOne environments. Our industry-leading engineers have spent two decades supporting and optimizing Relativity platforms for a global client base, and our new RelativityOne Help Desk proudly follows in this tradition. Affordable, responsive and effective, we deliver quick and confident resolutions for everyday issues that affect your environment.
Service Level Agreements
GeorgeJon offers the best SLAs in the industry, with a fifteen minute Initial Response Time for every ticket submitted.
Support Process
GeorgeJon engineers are trained to deal with both emergency and everyday situations: quickly, appropriately, and professionally. You can rest assured that our 24/7/365 support with world-class engineers will provide confident answers and peace of mind when things go wrong.
Support Ticket is Submitted
Triage
Within 15 minutes, the ticket will be reviewed and routed to an appropriate Tier 1 engineer for remediation.
Resolutions / Recommendations
The engineer will work to resolve the issue and/or recommend a fix. If no resolution, the ticket will be escalated to a Tier 2 engineer.
Escalation
A Tier 2 engineer will take ownership of the ticket and oversee the support ticket until remediation is complete.
GeorgeJon + Relativity
GeorgeJon is proud to be a certified RelativityOne Services Partner. With a singular focus – to plan, design, manage, support, and secure the most flexible,
performant, and trusted eDiscovery platforms in the world – GeorgeJon drives bottom-line savings and peace of mind for Relativity users worldwide.
- Proven expertise in RelativityOne, leveraging decades of real-world experience to ensure hassle-free, cost-effective eDiscovery solutions.
- Industry-leading, 15-minute response time to drive toward resolution more quickly.
- Professional support and management services accelerate time to value and
maximize RelativityOne investments, improving outcomes and enhancing the user experience.
We’ll mind the hassle for you. Let’s talk.
