Application Management

eDiscovery users require instant access to millions of files 24/7/365. To ensure consistent performance with little to no downtime, George Jon offers our application management services to proactively optimize your eDiscovery Platform from the OS layer and above, ensuring that your Discovery applications are always performing at peak efficiency. And most importantly, it’s transparent, all done with minimal needs placed on your valuable time. We have a dedicated team of professional application engineers who are proactively monitoring and fine-tuning your system around the clock.

George Jon Application Management services provide comprehensive problem solving and protective oversight for live Discovery, Investigation and Governance environments, every hour of every day. Employing powerful, automated tools, a vast database of known issues, historical knowledge of application best practices, and industry leading engineers, George Jon eliminates costly errors and potential threats before they ever affect system performance. 

The key is consistent and tested application baseline configurations, which we deploy for all eDiscovery clients around the globe, ensuring that systems are running at peak efficiency. This symbiotic ecosystem of exactly configured platforms allows for system-wide quality assurance testing, enabling us to use the knowledge gained from one client to instantly benefit our entire managed client base.

The George Jon eDSM (eDiscovery Service Management) team maintains an internal database of known issues related to scaling, utilization, security, and other relevant application/data challenges discovered over 15 years of architecting and supporting application platforms.  This knowledge base is shared across all clients: when we discover an issue with one application configuration, we fix it, log it into our system-wide database, and thus proactively safeguard every client from the issue. This “spider web” of oversight represents enormous savings for clients, as the price for equivalent manpower, research, and internal monitoring is cost-prohibitive for most users.

Exceptional service, unmatched application knowledge and superb data management skills are what set us apart from the competition. We’re much more than a managed services provider – we’re an extension of your team, a trusted partner in solving problems and planning for success.