eDiscovery Platform Management

Expert oversight. .

George Jon enables scalable, performant and cost-effective discovery, governance and investigation platforms for users worldwide. Whether your data resides on one of our GJ Kits or your existing hardware, we have a solution for every need. Imagine your data, safely stored where you want it, performing 24/7/365 in a fully managed platform. We take your highly complicated, mission-critical data discovery, investigation, and governance programs and make them easier, less expensive, faster, and better. This drives bottom-line value and peace of mind, allowing you to focus on your core business and make informed decisions while GJ’s team of expert application engineers and database administrators run the platform.

BENEFITS

Affordable, “around the clock” staff of experienced engineers understand your industry-specific pain points and work behind the scenes to alleviate issues before you ever notice them
24/7 professional oversight ensures predictable costs, performance and security
Comprehensive database of known issues protects clients and proactively eliminates issues
Guaranteed end user satisfaction and platform performance levels drive profitability
24/7 emergency support for system failures, security issues and updates
Proprietary monitoring, alerting and self-healing software yields real-time, automated platform issue resolution
Dedicated Delivery Managers facilitate quick and easy client communications and effort coordination

George Jon Managed Platforms for eDiscovery are:

Easy to integrate with industry-leading technology tools and utilities

Universal and agnostic across eDiscovery applications and industries

An ecosystem of strategic, symbiotic partners who deliver collective value when deployed and managed by GJ staff

Predictable, performant environments that have been rigorously tested and fine-tuned over 15+ years

Infinitely scalable to intelligently grow in lockstep with your business and data

Helping Clients Worldwide Enhance Profits

MANAGED HOSTS

ITEMS UNDER MANAGEMENT

ACTIVE REVIEWERS

DATA UNDER MANAGEMENT (TB)

GJ 360 Managed Service Offerings

Core Management

For clients who own a GJ Kit or have remediated their environment to conform to GJ architectural standards and best practices, this offering provides a fixed monthly price for unlimited support. The service also includes annual application upgrades, on-demand patching and hotfixes, along with DR failover simulations.

Application Management

Looking to move billable PMs/Administrators to client deliverables instead of constantly troubleshooting your application portfolio? GJ offers 24/7/365 platform application support for your revenue-generating discovery applications. Our team will support your daily discovery operations, ensuring the platform exceeds expectations while your team meets deadlines and generates revenue.

Database Management

Significantly reduce your operational expenses while gaining better, deeper, and more affordable database admin coverage for vital document management and legal practice systems (accounting, time entry, contracts, analytics, production, eDiscovery, etc.). Our Database Management service entails proactive systems monitoring and maintenance, detailed reporting, collaboration with stakeholders, optimized performance, and 24×7 support.

Security Management

GJ’s Security-as-a Service solution leverages a system of controls, cutting-edge products/tools, and best practices (developed and honed over 15 years of real-world experience) to ensure the perpetual integrity of client environments. Our Security Engineers specialize in positioning client environments for the rigors of InfoSec audits, including supporting on-site and paper-based reviews, ensuring ongoing operational fidelity, and peace of mind for business success.

Our Perspective & Experience

After nearly twenty years of work in the eDiscovery realm, we’ve developed solutions that are very different from traditional IT methodologies. Even though discovery, forensic and investigation systems are essential for law firms and large corporations in the modern workplace, there is a persistent knowledge gap that drives leading organizations to platform mismanagement and unnecessary expenses.

HOW forensic and ediscovery environments are misunderstood and mismanaged:

Traditional enterprise solution architecture and service models do not translate well to eDiscovery systems due to the unique application requirements and significant data dependency.

The need for perpetual environment support typically overwhelms standard IT teams who lack the required application knowledge, degrading end-user productivity and system stability.

Continuously expanding database sizes, when meshed with changing review and workflow strategies, can result in system latency and extended performance degradation without proactive oversight.

Adherence to environmental procedures and processes is critical. When violated, users can experience disruptions, prolonged downtime, and poor performance.

“Text-heavy” extractions significantly grow document table sizes, driving exceptionally high IO requirements for system performance. Traditional IT models are not built to handle the rigors of eDiscovery.

Patching and upgrade paths for eDiscovery are non-traditional, requiring extensive research and technical knowledge in collaboration with software development teams.

The George Jon Value Proposition

George Jon’s industry-leading team of infrastructure and application engineers concentrate on only one thing: designing, building, managing, and evergreening eDiscovery ecosystems. We’ve seen and corrected every mistake, and know how to help clients avoid common pitfalls, poor performance, and unnecessary expenses.

Forensics & eDiscovery, Optimized

We enable scalable, performant and effective discovery, governance and investigation platforms for users worldwide, whether on a GJ Kit or your existing environment.

15+ Years of Industry-Specific R&D

George Jon has spent 15 years testing and perfecting the eDiscovery tech stack, driving optimized application and infrastructure performance while ensuring long-term stability.

Application-Agnostic Methodology

We've developed and fortified symbiotic partnerships with industry-leading forensic eDiscovery application providers, ensuring proven expertise and guidance across the entire EDRM workflow.

Time-Tested Data Management Expertise

Our team of technology experts simply knows how to size, scale, maintain, and optimize client data across all phases of eDiscovery. Nobody does it better.

Global Reach with Rapid Deployments

Our teams of application and infrastructure engineers, subject matter experts, and strategic partners are ready to deploy anywhere in the world to improve your business, supported by global datacenters and deployment hubs.

Platform stability, reliability and optimized performance, bolstered by 15 years of proven Best Practices

The GJ Guarantee: 15-minute response time and true root cause resolution for all outages

End-to-end oversight of the eDiscovery lifecycle, workflow and platform for user satisfaction

“When I see a ticket come in at 10:00 pm, I can now sleep easy without even considering a response because I know that the George Jon team will take care of it and I will wake up in the morning without a firestorm to start the day.”

Your data never sleeps. You should. Let’s talk.